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Health & Safety Plan

Health & Safety Plan

Our main priority is the welfare of our guests and staff and therefore we will strictly follow the recommendations of the World Health Organization, local health authorities (DGS) and from the Tourism national bureau.

The Lake Spa Resort Resort has been certificated with the “Clean & Safe” stamp.

We want to assure you that we provide a safe and relaxing environment and that we are prepared to deal with the actual circumstances.

 

The public areas have been adapted, including:

  • Seating limitations; Cleaning and room ventilation, sanitizing of contact zones (surfaces and objects);
  • Sanitizer dispensers in several hotel areas and available personal protection available for purchase. 
  • Personal check-in service; Room cleaning previously scheduled;
  • Dining offer adapted to the strict safety hygiene standards (meals plated service, room-service and take away options);
  • The safety measures were extended to the hotel “back of house” and all staff follows a hygiene and safety protocol. Staff body temperature is also checked daily before their admission to work.

 

Check in / Check Out

  • Personalized service, only one customer/couple per receptionist
  • Contact areas of guests and employees are disinfected every 30 min
  • At the check-in and check-out, the ID documents and payment cards will be disinfected
  • Rooming service provided, in case the client wishes to have this service
  • Valet Parking service carried out by a Valet who will sanitize the vehicle before and after usage.

 

Housekeeping

  • Possibility of scheduling a cleaning time. If the guest does not wish to schedule a cleaning time, and there are no indications to the contrary, the cleaning will be done daily.
  • Rooms and common areas are ventilated daily
  • Frequent cleaning of surfaces that are used more often such as TV controls, door handles, handles, handrails, switches, faucets, minibars, dryers, Nespresso machine, and others.
  • The bedroom surfaces will be preferentially cleaned with wet disposable cleaning cloths; that will be different and exclusive for the room and the bathroom areas.  

 

Housekeeping / Public Areas

  • Increase of cleaning frequency (touch surfaces to be cleaned minimum 6x per day; floors 2x per day, sanitary facilities 3x per day)
  • Disinfectant gel dispensers will be available at several entry and exit points, floors, outlets, and common areas.

 

Restaurantes /Bar

  • Guests will be welcomed at the door and escorted to the table
  • The gastronomic offer according to new safety standards
  • Explanation of the type of service we are offering in the outlet to ensure customer safety
  • The capacity of restaurants according to DGS spacing rules
  • Breakfast - will be served until 11:00 am, according to the occupancy, pre-reservation might be requested.

 

Kids Club

  • Under prior reservation
  • Limitation of use according to DGS spacing rules

 

SPA / Thalassa

  • The relaxation area, sauna, Jacuzzi, and Turkish bath - Closed on the recommendation of DGS, awaits further recommendations
  • Treatment Pools - Open
  • Personalized service, only one customer/couple per receptionist
  • Massages - Up Advance Booking - SMS or Email Confirmations
  • Dress code from the bedroom to minimize the use of changing rooms
  • Request for verification of body temperature before starting treatment.

 

Gym/ Fitness Room

  • Maximum capacity allowed according to DGS spacing rules. Mandatory booking is required.
  • Available products to disinfect the equipment before and after usage.

 

Outdoor Pool

  • Maximum capacity allowed according to DGS spacing rules.
  • Permanent supervision of an employee who ensures compliance with the standards.
  • The additional monitoring system of water quality levels with systematic analyses.

 

 

 

  • Complementary to our Guests

  • Bottle of mineral water
    upon arrival
  • Free access to the indoor swimming pool,
    Turkish bath, sauna and fitness room
  • One parking space

What a fantastic hotel. From the moment you arrive you realise that you made a great call. Everything you would want is here including great facilites for children. The staff are friendly and attentive but offer good service.

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